About Lighthouse UAT

Headquartered in Toronto, Lighthouse UAT partners with organizations to streamline operations, deployment, and service delivery across Canada. We focus on building reliable operational frameworks that allow our teams on the ground to deliver consistent results for our clients. For more information about our mission and approach, visit lighthousehiring.ca.

About the Role

We are seeking an organized, proactive Operations Coordinator to serve as the operational backbone for our field workforce. In this role, you will manage end-to-end logistics, scheduling, and resource allocation for a 40-person field team operating across the Greater Toronto Area.

This is a critical role requiring strong analytical skills, rigorous attention to detail, and confident stakeholder management. You will serve as the primary link between field technicians, third-party vendors, and internal leadership, ensuring daily schedules run smoothly, equipment arrives on time, and service disruptions are resolved quickly.

What You'll Do

Roster & Shift Management: Build, publish, and maintain weekly schedules and daily dispatch logs for a 40-person field team, proactively managing coverage gaps, shift swaps, and emergency absences.
Field Logistics: Coordinate transportation, tooling, and site access requirements to guarantee technicians arrive fully equipped and authorized at client sites.
Vendor Management: Liaise directly with third-party suppliers, equipment rental providers, and fleet maintenance partners to procure services, track order fulfillment, and resolve billing or delivery disputes.
Data Tracking & Reporting: Maintain core operational sheets and models using advanced Excel functions to track key performance indicators, schedule adherence, resource utilization, and operational costs.
Incident Response: Act as the first operational escalation point for field personnel facing on-site access, equipment, or timing conflicts during standard operating hours.
Process Optimization: Continuously evaluate dispatching workflows, scheduling protocols, and communication channels to reduce downtime and eliminate administrative redundancies.
Cross-Department Coordination: Partner with internal operations, compliance, and management teams to relay field feedback, safety updates, and contractor documentation.

What You'll Bring

Professional Experience: At least 2–4 years of experience in an operations coordination, logistics, or dispatch role supporting mobile, field, or technical workforces.
Advanced Excel Skills: High proficiency in Microsoft Excel (e.g., nested functions, VLOOKUP/XLOOKUP, pivot tables, data consolidation, conditional formatting) to manage schedules, rosters, and operational metrics.
Vendor Management Capabilities: Direct experience managing external vendors, validating service-level agreements, reviewing invoices, and negotiating delivery timelines.
High-Volume Coordination: Proven ability to juggle conflicting priorities, urgent real-time schedule modifications, and multi-channel communications without compromising accuracy.
Communication: Exceptional written and verbal communication skills, with the ability to maintain composure, assertiveness, and clarity when managing distributed field staff.
Local Presence: Ability to work on-site/locally in Toronto, ON to support regional operations and team coordination.

Nice to Have

Prior experience working within field service management (FSM) platforms, dispatch software, or workforce management tools.
Familiarity with local labor standards and safety guidelines relevant to Ontario field services.
Experience managing fleet maintenance schedules or specialized asset tracking.

Working with Us

At Lighthouse UAT, we value pragmatic problem-solving, transparent communication, and operational rigor. In this role, your contributions will directly impact our daily service delivery and the working experience of our field personnel. We provide the tools, support, and operational ownership necessary for you to build scalable processes and develop your career in operations management.