Please note: this is a test posting used to verify our ZipRecruiter integration. It is not an open role.

About the role

We are hiring a Customer Support Specialist to help our customers get the most out of our software. You will answer questions by chat, email and phone, solve problems on the first contact where you can, and pass product feedback to our team.

What you will do

• Respond to customer questions by chat, email and phone
• Troubleshoot account and product issues and follow them through to a fix
• Write and update help-centre articles
• Share recurring issues and feature requests with the product team

What we are looking for

• 1+ year in customer support or another customer-facing role
• Patient, clear communication in writing and on the phone
• Comfort learning new software quickly
• Experience with a help-desk tool such as Zendesk or Intercom is a plus

What we offer

• Hybrid work: three days a week in our Toronto office
• Health and dental benefits
• Paid training and room to grow into a senior or team-lead role