Amazon Operations Assistant
Job Description:
BiOptimizers is on a mission to help people become the healthiest, highest-performing versions
of themselves. We believe our products empower humanity to achieve an optimal state of
well-being in the body, mind, and soul, holistically defined as Optimum Health. We want
everyone to become “bioptimized” (biologically optimized) in all aspects.

We are on an exciting trajectory, having helped over 100,000 people optimize their health and
digestion since 2004. We are also backed and trusted by the top biohackers, doctors and top
authorities in health including David Asprey, Ben Greenfield, and Paul Chek.
Key Responsibilities
Inventory Management & Logistics

• Monitor stock levels to prevent stockouts or overstocking, providing regular updates to
  the Marketplace Manager.
• Manage FBA (Fulfillment by Amazon) shipments, ensuring timely deliveries and
  accurate tracking.
• Track inbound and outbound shipments, resolving any discrepancies with fulfillment
  partners.
• Handle inventory reconciliation for missing or damaged units, reporting issues to the
  Marketplace Manager for resolution.
  Listing Management & Optimization
• Create, update, and maintain product listings following Amazon’s guidelines.
• Optimize product titles, descriptions, bullet points, images, and A+ content for better
  visibility and conversion.
• Conduct A/B testing to refine listing performance based on analytics and customer
  engagement.
• Manage backend keywords and search terms to improve SEO rankings.
• Monitor and fix suppressed or inactive listings, escalating complex issues to the
  Marketplace Manager.
  Performance Monitoring & Analytics
• Track and analyze sales performance, conversion rates, and key performance
  indicators (KPIs), reporting key insights to the Marketplace Manager.
• Monitor Best Seller Rank (BSR) and category trends to identify new opportunities.
• Run detailed reports from Amazon Seller Central, presenting findings to optimize
  listings, inventory, and pricing strategies.
• Assist in demand forecasting and restocking strategies based on historical sales trends
  and projected demand.
  Pricing & Promotions
• Monitor competitor pricing and make recommendations to the Marketplace Manager
  for adjustments.
• Build out feedback loops for promotions, coupons, and Lightning Deals to drive sales
  and ensure strategic alignment.
• Support pricing strategy implementation to optimize revenue and profitability while
  maintaining competitive positioning.
  Customer Support & Review Management
• Monitor and manage customer feedback, addressing negative reviews promptly and
  implementing strategies to improve ratings.
• Liaise with Amazon Seller Support to resolve account or listing issues, escalating
  unresolved concerns to the Marketplace Manager.
  Compliance & Policy Adherence
• Ensure all listings comply with Amazon’s policies, including restricted product
  guidelines and content standards.
• Manage intellectual property (IP) claims, counterfeit complaints, and brand
  protection initiatives.
• Maintain and submit required compliance documentation (e.g., safety certificates),
  keeping the Marketplace Manager informed of any compliance risks.
  Advertising & Marketing Support
• Monitor ad performance, keyword trends, and audience insights, reporting key
  learnings to the Marketplace Manager.
• Support A/B testing of product images, copy, and other creative elements to enhance
  conversion rates.
• Assist in tracking PPC campaigns to maximize return on ad spend (ROAS).
  Operational Issue Resolution
• Address and resolve issues related to stranded inventory, suppressed listings, and
  fulfillment errors.
• Manage return and refund processes, ensuring customer satisfaction and compliance
  with Amazon policies.
• Troubleshoot FBA shipment discrepancies, working with Amazon support and
  escalating major concerns to the Marketplace Manager.

Qualifications & Skills

• Experience working with Amazon Seller Central and FBA operations.
• Strong analytical skills and ability to interpret performance metrics and make
  data-driven decisions.
• Detail-oriented with excellent organizational and time-management skills.
• Familiarity with Amazon PPC advertising, listing optimization, and A/B testing.
• Proficiency in tools such as Excel/Google Sheets, Helium 10, Jungle Scout, or
  similar.
• Ability to work independently, problem-solve, and adapt to a fast-paced environment.
• Strong communication skills, with the ability to report insights and recommendations
  to the Marketplace Manager.
  The Details
• Compensation: $60,000 annually
• Job Type: Full Time (40 hours per week).
• Remote: 100% work from home.
• You will be required to keep US-based timezones (Eastern or Central time zones are
  ideal.)

Perks List:

• Vacation, Sick, Maternity, and Bereavement Leave
• BiOptimizers Health Boosting Formulas (Value at: $2,400/year)
• Free Books and Courses
• Free personalized Nootropics (Value at $3,600/year)
• EFT Sessions
• Career-strengths-based coaching
• A Tight-knit team of outgoing professionals