Commercial Excellence Manager
J o b D e s c r i p t i o n

JOB INFORMATION
Date Last Edited (CET)
1/24/2025 5:27:59 PM
Approved Date (CET)

Job Title
Commercial Excellence Manager
ORGANIZATION
Company
Daiichi Sankyo Pharma Canada Limited
Business Division
Oncology Business Unit
Function
EUOBD-Commercial
Office Based / CFR
Office Based
Direct reports (job title)
Insights Manager
Reports to (job title)
Niki Haley-Scott
GxP Role
No
Job Code
70000085
Job Family
Commercial Excellence
Grade
EU Grade 7
MARKETING SUMMARY
With over 120 years of experience and more than 17,000 employees in over 20 countries, Daiichi Sankyo is
dedicated to discovering, developing, and delivering new standards of care that enrich the quality of life around
the world. In Europe, we focus on two areas: The goal of our Specialty Business is to protect people from
cardiovascular disease, the leading cause of death in Europe, and help patients who suffer from it to enjoy every
precious moment of life. In Oncology, we strive to become a global pharma innovator with competitive
advantage, creating novel therapies for people with cancer. Our European headquarters are in Munich,
Germany, and we have affiliates in 13 European countries and Canada.
JOB SUMMARY
The Commercial Excellence Manager plays a critical role in driving business performance by enhancing sales
capabilities, optimizing commercial strategies, and implementing best-in-class practices across the organization.
This role involves close collaboration with cross-functional teams, including Sales, Marketing and Finance, to
identify and implement strategies that maximize revenue growth, improve customer engagement, and
streamline operational processes. This individual will be responsible for developing and executing initiatives that
promote commercial excellence and support the achievement of overall business objectives.
RESPONSIBILITIES
Key Responsibilities
Essential Function
Develop and implement strategic initiatives to optimize the commercial and sales approach, including the
development of tools and methodologies for sales performance, planning, and forecasting.
Collaborate with Marketing and Analytics teams to refine customer segmentation and targeting strategies,
ensuring tailored approaches for different customer segments and optimizing market reach.
Design, track, and report key performance indicators (KPIs) to assess the effectiveness of sales and marketing
initiatives. Drive a performance-oriented culture by developing dashboards and delivering insights for continuous
improvement.
Work with Sales and HR to design and implement training programs that elevate the skills and effectiveness of
the sales force, including CRM utilization, product knowledge, and soft skills.
Key Responsibilities
Essential Function
Oversee the effective development and utilization of CRM systems to ensure accurate data collection, sales
activity tracking, and insights generation. Facilitate CRM training and maintain data integrity within the system.
Champion best practice sharing within the region, highlighting the progress of Canada.
Act as a liaison between Sales, Marketing, Finance, and other departments to align objectives, ensure
consistency in messaging, and streamline go-to-market processes.
Conduct market research to understand competitive positioning and market trends. Use insights to identify
opportunities for commercial improvement and differentiation.
Collaborate with Finance to support the budgeting and forecasting processes, ensuring alignment with
commercial objectives and providing insights for financial planning
Setup and implement the new CRM system, in relationship with the DS Europe Customer Excellence, Analytics
and Solutions Team. Build systems and processes to support the cross functional POD model at the field level.
Work closely with the Commercial Director to setup the Commercial Excellence strategy and needs (e.g. Sales
Force Effectiveness, Channel Effectiveness, Account Planning, Performance, Training, Patient Support Program
Initiatives)
Responsible for the segmentation, targeting, account planning, incentive calculations, CRM system management
and creation of insights / dashboard through market analyses
Work with the Alliance Partners to exchange and implement best practices in the Oncology team.
Travel Requirements
Estimated
Amount
Brief Description
5%

Remote Work Capable
☐
QUALIFICATIONS
Education
Education Level
Education Details
Required/
Preferred

University Degree •
Bachelor’s degree in Business, Marketing, Life Sciences, or a
related field. MBA or equivalent advanced degree preferred.
Required

Work Experience
Experience
Experience Details
Required/
Preferred
5 to 8 years
experience in Commercial Excellence, Sales Operations, or a similar role within the
pharmaceutical, biotech, or healthcare industry.
Required
Knowledge, Skills and Abilities

Proficiency
Strong analytical and problem solving skills with the ability to interpret complex data and transform
it into actionable insights.
High
Proficiency in CRM software (e.g., Salesforce), business intelligence tools (e.g., Tableau, Power BI),
and data analysis tools. Advanced knowledge of Excel and PowerPoint.
High
Excellent communication, presentation, and interpersonal skills with a proven track record of
working effectively across departments.
High
Demonstrated ability to manage multiple projects with competing priorities and deliver results
within set deadlines.
High
Knowledge, Skills and Abilities

Proficiency
Experience with change management principles, with the ability to implement and drive adoption of
new processes and tools.
High
Comfortable with uncertainty, consistently delivering results by embracing change, taking initiative,
and finding clarity in complex entrepreneurial environments.
High
Passion for customer engagement and improving the customer experience in the healthcare space. High
In-depth understanding of the pharmaceutical industry, regulatory landscape, and market
dynamics.
Medium